1. Is INNOSUN a reliable brand supplier of aquatic fish tank supplies?

The company is a trustable vendor, Provide customized services for many famous brands. boasts a comprehensive quality management system and has obtained ISO9001-2015 certification. We primarily provide OEM/ODM services for aquatic pet brands of oxygen pumps, heater rods, thermometers, cooling fans, reptile growth UVA/UVB lights, and smart feeders, etc.

2. How to Choose the Right Heating Rod Power for Your Fish Tank?

Length*width*height(cm) of tank's water/1000= heater's power

3. How to choose the power of the air pump?

It is recommended to use an oxygen pump power of 0.05w to 0.1w per liter of water. For example, a 100L fish tank requires a power range between 5 watts and 10 watts.

4. Can you provide samples?

We provide sample services, including sample and shipping fees, which will be returned to the customer in the first formal order in the future.

5. What is the MOQ of order quantity?

Formal orders should be no less than $5000 per order (mixed items).

6. What are the acceptable payment methods?

We accept L/C, T/T, west union payments.

7. Do you provide customized brand packaging services?

We provide customized packaging services for aquarium supplies brands.

8. What are the requirements for the aquatic supplies customized brand packaging?

8.1 we need vector design file in Adobe illustrator or PDF format.

8.2 should be no less than 1000pcs per box.

9. How long does it take for the goods to be produced?

9.1 Approximately 10-15 days based on the quantity of the order.

9.2 If it is the first order that requires customized brand packaging, the delivery time needs to be increased to 20-30 days.

10. How long does the transportation time take?

The time for air and sea freight is different, depending on the estimated time of the freight company. Usually, depending on the destination, air freight takes 5-15 days and sea freight takes 20-50 days.

11. What transportation methods are available for selection?

The transportation methods include express delivery (importer pays import duties), sea freight (importer pays import fees), air DDP, and sea DDP (freight includes import duties and is shipped to the designated address).

12. What is the aquarium fish tank supplies quality pass rate?

The qualification rate exceeds 98%.

13. How long is the warranty period of aquarium fish tank supplies?

Normally the warranty period is one year.

14. Can I return or exchange the goods?

We do not accept returns unless confirmed by both parties. Products based on manufacturer quality issues can be restocked or negotiated through other means by both parties.